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Top 7 Insurance Providers in Bangkok

Top 7 Insurance Providers in Bangkok

Expertise

A top-notch insurance provider needs to be certified and have a stellar history with its previous customers.

Service

Your insurance provider and its agents should respond to inquiries and process claims in a timely and efficient manner. We also looked at the coverage from each provider to see the available options that would work for different clients.

Rates

The cost of their insurance was also assessed and contrasted with that of nearby providers.

Customer Satisfaction

We purchase insurance to safeguard our funds from unforeseen financial losses. Thus, we evaluated companies whether or not they give clients a peace of mind.

1. Sunday Ins Co., Ltd.

Sunday Ins Co., Ltd. Homepage

Services: Motorcycle Insurance, Sunday Health For Business, Health Insurance

Address: 100/25, North Sathorn Road, Silom, Sathorn Nakorn Tower, 16th floors, Khet Bang Rak, Bangkok 10500

Website: https://easysunday.com/en/

Contact Information: +66 2026 3355

Operating Hours: Open Daily – 9:00 AM- 6:00 PM

Google Reviews Score4.8/5
Facebook Reviews Score4.3/5
Total Reviews4.6/5
Score Consistency4.7/5
Expertise5/5
Credentials5/5
Experience5/5
Service4/5
Coverage4/5
Ease of Communication4/5
Rates5/5
Client Satisfaction4/5

Pros

  • Has knowledgeable and professional staff
  • Plans can be managed online
  • Offers promotions and special discounts
  • Has an excellent track record

Cons

  • Improvement on online customer service

If you’re looking for a reputable insurance company, we believe Sunday Ins Co., Ltd. may catch your interest. We think it’s impressive that they’ve served more than 100 million people globally.

Sunday Ins Co., Ltd. is an insurance technology service provider for healthcare, automobiles, travel, and electronics.

We appreciate that Sunday Ins Co., Ltd. makes it simple, quick, and convenient to purchase and activate insurance for you, your family, and your business. This process is carried out directly to the company through key ecosystems or referrals.

Many previous clients reported the convenience the company offers. For example, they said all documents and claims could be sent online, so it’s easy and safe.

Additionally, we were amazed to learn that Sunday’s primary care to manage your assets and health could be accessed online and paid for through insurance coverage deduction from your smartphone.

We like that about Sunday because you’ll have access to trustworthy risk management services offered virtually, allowing you to feel secure in a constantly changing environment.

The business also offers a Sunday Privilege Program that qualifies you for special discounts and promotions at any of its merchant partners’ establishments.

Notably, the number of active members is over 100,000 and continues to rise. With a figure like this, it’s safe to say Sunday has a proven track record.

Another thing we like about the company is that it is giving out free personal accident insurance to over 1,800 Thai people during Songkran, the Thai New Year. 

However, Sunday’s online customer service could use some work. According to some reports, people were not accommodated and did not get a call back even after it was promised.

Besides that, we think Sunday Ins Co., Ltd. is a great choice for an insurance company due to its proven track record and convenience. 

2. Roojai Co.,Ltd.- Silom Branch

Roojai Co.,Ltd.- Silom Branch Homepage

Services: Compulsory Car Insurance, Voluntary Car Insurance, Extended Warranty Insurance, Voluntary Motorbike Insurance, Cancer Insurance, Personal Accident Insurance, 24/7 Roadside Assistance, Car Replacement

Address: 191 Si Lom, Khwaeng Silom Silom Complex – 3rd Floor, Unit 338, 341, Bang Rak, Bangkok 10500, Thailand

Website: https://www.roojai.com/

Contact Information: 02 582 8899

Operating Hours:  Open daily – 10:30 AM – 8:30 PM

Google Reviews Score 4.9/5
Total Reviews4.6/5
Score Consistency 4.9/5
Expertise5/5
Credentials5/5
Experience5/5
Service4/5
Coverage4/5
Ease of Communication4/5
Rates5/5
Client Satisfaction4/5

Pros

  • Has knowledgeable and professional staff
  • Offers online access
  • Has an excellent track record
  • Offers reasonable prices
  • Has collaborated with top insurance providers

Cons

  • Inconsistent customer service

Roojai Co., Ltd. was founded in 2016 by a group of executives with a background in the insurance sector. It offers insurance that is simple to understand, has excellent customer service, and has affordable prices.

Additionally, it holds a license from the Office of Insurance Commission as an insurance broker company (OIC).

Notably, Roojai’s website is the most popular insurance website in Thailand. It is also the first insurance company in the country to expand operations in Indonesia as of the beginning of 2022.

We are also impressed by Roojai’s collaboration with top insurance providers in Southeast Asia and Thailand to develop a distinctive insurance product that is reasonably priced and offers customers the greatest level of protection.

It is also important to note that the company manages more than 4,000 insurance claims monthly and serves more than 130,000 customers annually.

We also appreciate that Roojai has an app for both iOS and Android devices. We find this more convenient because you can access your documents and account anytime, anywhere.

Furthermore, for a business with less than 100 contact center seats, the company has won awards for three consecutive years for having the best customer service center.

However, some previous customers complained that the company’s customer service is subpar. They claimed that representatives were unaccommodating.

Even though this didn’t happen regularly, the inconvenience it might cause to their future clients makes it a major negative in our books.

3. Luma Care Co., Ltd.

Luma Care Co., Ltd. Homepage

Services: Personal Health Insurance, Group Insurance, Travel Insurance

Address: 57 Park Ventures Ecoplex 9th Floor, Unit 912 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand

Website: https://www.lumahealth.com/

Contact Information:  +66 2 494 3600

Operating Hours: Monday to Saturday- 9:00 PM – 6:00 PM; Sunday- Closed

Google Reviews Score 4.6/5
Total Reviews4.5/5
Score Consistency 4.6/5
Expertise4.5/5
Credentials4/5
Experience5/5
Service3/5
Coverage3/5
Ease of Communication3/5
Rates4/5
Client Satisfaction4/5

Pros

  • Has multilingual staff
  • Specializes in health insurance
  • Exhibits data security and protection
  • Offers online access and management of accounts

Cons

  • Hard sells
  • Inconsistent quality of service
  • Reports on delayed processing of claims

Luma Care Co., Ltd. is a non-life insurance broker specializing in health insurance and provides personal, group, and travel insurance.

Additionally, it provides medical services like the NIPT Test, Covid-19 PCR Test, and Second Medical Opinion.

We also like that Luma offers employee benefit programs for your company that include custom plans adjusted to their particular needs. Moreover, the business can even provide coverage for employees abroad.

The company also offers a free consultation and support service where its internal professionals can evaluate your case on demand, provide direction and support, and, if necessary, suggest a second opinion with relevant specialists.

We also like how easy it is to submit claims using your smartphone, thanks to Luma’s mobile application and online service portal.

Since Luma covers insurance from different countries, the staff here is multilingual. So, miscommunication won’t be an issue if you’re a non-Thai speaker.

It is noteworthy that reputable international insurers underwrite all LUMA insurance plans. Additionally, LUMA’s vital IT infrastructure is housed in ISO 27001-compliant facilities, which offer all-encompassing data security and protection.

Additionally, we appreciate that third-party organizations improve and test the firm’s IT services and applications to confirm strict security and resiliency standards. Due to Luma’s security, we are more inclined to trust it.

It’s also important to note that the company offers Luma privileges, which entitles members to benefits. As a LUMA member, you’ll have access to various special benefits from its partners, including elite medical facilities and wellness companies.

On the negative side, we have some serious doubts about this assertion of delayed claim processing. Likewise, some former customers stated that Luma is known for making pushy sales pitches and that they typically don’t respond when you need them.

Even though this isn’t always the case, we still believe it to be a major issue. However, we think Luma is a good option if you’re looking for a company specializing in health insurance but providing other services.

4. Lockton Wattana

Lockton Wattana Homepage

Services: Major Corporate Risk Insurance, Commercial Corporate Risk Insurance, Employee Benefits, Reinsurance, Multinational Clients Services, SME Insurance, Affinity Program, Personal Lines

Address: 323 United Center Building, 21st and 35th Floors, Silom Road, Kwaeng Silom, Khet Bangrak, Bangkok 10500

Website: https://www.locktonwattana.co.th/en/home-en/

Contact Information: 0-2635-5000

Operating Hours: Tuesday to Friday- 8:30 AM- 5:00 PM; Monday, Saturday, and Sunday- Closed 

Google Reviews Score4.9/5
Total Reviews4.3/5
Score Consistency4.9/5
Expertise5/5
Credentials5/5
Experience5/5
Service3.5/5
Coverage3/5
Ease of Communication4/5
Rates4/5
Client Satisfaction4/5

Pros

  • Has excellent track record
  • Award-winning company
  • Specializes in risk management

Cons

  • Email support could have a long response time
  • Limited services

Lockton Wattana, founded in 1984, is one of Thailand’s leading insurance brokers and risk consultants.

It has been offering superior customer service for more than three decades.

It’s noteworthy that the business has won the Thai Prime Minister’s Insurance Award for Outstanding Non-Life Insurance Broker for the past eight years (2008-2015).

It is safe to say that its success is due to the wealth of knowledge and experiences it has acquired over the years in risk management and insurance. In addition, the business’s skilled resources provided clients with high-quality services that helped them better manage their risks.

We are also very impressed to find out that Lockton has a positive relationship with and strong support from its domestic and international business partners.

Lockton offers non-life insurance such as major corporate risk insurance, commercial corporate risk insurance, employee benefits, reinsurance, multinational clients services, SME insurance, affinity programs, and personal lines.

We appreciate the variety of services offered under each insurance product. It covers the car, home, and travel insurance, which are among the most commonly purchased.

It is also worth noting that on its 30th anniversary, Lockton Wattana achieved premiums of over 10 billion THB. 

We appreciate that their call center support had no issues that could be found when it comes to customer service. As long as you contact them during business hours, someone will always be able to immediately address your concerns.

You can also send an email if that’s your preference. However, because it may take longer for them to respond, we do not recommend doing so if you have an urgent concern.

Unfortunately, the firm’s expertise is limited to casualties and damages. Therefore, it would be best to look at the other options on our list if you’re looking for a life insurance company.

5. Rabbit Care Broker Co., Ltd.

Rabbit Care Broker Co., Ltd. Homepage

Services: Automotive Insurance, Life Insurance, Health Insurance, Corporate Insurance,Mosquito Insurance, Travel Insurance,  Real Estate Insurance, Online Transaction Insurance, Pet Insurance

Address: Q House Lumpini Building, 29th Floor, No. 1, South Sathorn Road, Thungmahamek, Sathorn, Bangkok 10120

Website: https://rabbitcare.com/

Contact Information: 02-022-1222

Operating Hours: Weekdays – 8:00 AM – 8:00 PM; Weekends- Closed

Google Reviews Score 4.6/5
Total Reviews4.8/5
Score Consistency 4.6/5
Expertise5/5
Credentials5/5
Experience5/5
Service4.5/5
Coverage5/5
Ease of Communication4/5
Rates4/5
Client Satisfaction4/5

Pros

  • Has a wide range of services and expertise
  • Has 24/7 call center service
  • Has an excellent track record
  • No hard sells

Cons

  • Late release of policies

If you’re looking for a life and non-life insurance company, you might want to check out Rabbit Care Broker Co., Ltd.

Rabbit Care is Thailand’s largest leading financial and insurance company. We are your first choice for transparent insurance and financial advice.

Notably, its four nationwide offices have served more than four million satisfied customers. In addition, Rabbit Care has more than 70 well-known business partners, which we find more reassuring because it has already established a name in the industry.

Its shareholders are a group of local and international investors and funds with capital and a sustainable vision.

Additionally, the company compares insurance policies to view all the details and presents the best deal. The salespeople won’t use pressure tactics to convince you to buy the insurance you don’t require.

The option to pay for the service monthly is another thing we like.

Moreover, you don’t have to be concerned about not receiving what you require when filing an insurance claim with an insurance company. There is a 24-hour attendant who makes claiming simple; several previous customers can vouch for this.

However, we heard that when you purchase insurance, the policy won’t be sent to you in the given period. Several former customers claimed that they received theirs after a month.

Overall, Rabbit Care is a great option if you’re into an insurance company that offers life and non-life insurance with great call center service.

6. Tokio Marine Insurance Thailand PCL- Head Office

Tokio Marine Insurance Thailand PCL- Head Office Homepage

Services: Car and Accident Insurance, Life Insurance 

Address: 302 S&A Building, 2nd-6th Floor, Silom Road, Suriyawong, Bangrak, Bangkok 10500

Website: https://www.tokiomarine.com/th/th.html

Contact Information: +66 2 257 8000

Operating Hours: Weekdays, 8:30 AM- 4:45 PM; Weekends- Closed

Google Reviews Score 4.7/5
Total Reviews4/5
Score Consistency 4.7/5
Expertise5/5
Credentials5/5
Experience5/5
Service4.5/5
Coverage5/5
Ease of Communication4/5
Rates4/5
Client Satisfaction4/5

Pros

  • Has knowledgeable and professional representatives
  • Offers wide range of services
  • Has an excellent track record
  • Has over 100  years of experience
  • Good for retail and commercial insurance

Cons

  • Customer service can unresponsive at time

For more than 140 years, Tokio Marine Insurance has been established as the first insurance company in Japan. 

It expanded its network to more than 38 countries, including Thailand, and remained committed to conducting business with integrity and international quality.

We also value Tokio’s representatives’ ability to tailor services to a customer’s precise requirements. In addition, we appreciate that the business can offer coverage even for complicated cases.

Tokio Marine Insurance is a solid option if you have a complex concern, in our opinion, because of this feature.

The firm offers life and non-life insurance services for retail and commercial. With this, you don’t have to jump from one insurance company to another if you plan to purchase some for your family and business.

Since the firm has been in the industry for over 100 years, it already has many long-term clients. With this, we can guarantee that it will be able to offer a trustworthy service if you decide to employ the company as your provider.

If you need more information, you can contact its customer service instead. Sadly, we’ve heard complaints that representatives occasionally fail to respond.

Nevertheless, we still think Tokio Marine Insurance is a great option for retail and commercial insurance due to its proven track record and helpful representatives.

7. Bangkok Insurance

Bangkok Insurance Homepage

Services: Travel Accident Insurance,Personal Accident Insurance, Motor Insurance,Insurance for Establishments, Health Insurance, Property Insurance, Third Party Liability Insurance, Business All Risk Insurance, Engineering Insurance, Marine and Cargo Insurance, Miscellaneous Insurance

Address: 25 Sathon Tai Road, Thung Maha Mek, Sathon, Bangkok 10120

Website: https://www.bangkokinsurance.com/en/index

Contact Information: 0 2285 8888

Operating Hours: Weekdays – 8:00 AM – 5:00 PM; Weekends- Closed

Google Reviews Score 4.3/5
Total Reviews4.6/5
Score Consistency 4.3/5
Expertise5/5
Credentials5/5
Experience5/5
Service3.5/5
Coverage4/5
Ease of Communication3/5
Rates4/5
Client Satisfaction4/5

Pros

  • Offers a wide variety of non-life insurance
  • Has professional and qualified representatives
  • Has more than 70 years of experience
  • Has proven track record

Cons

  • Poor call center service

Since its establishment in 1947 and under Mr. Chin Sophonpanich, Bangkok Insurance Public Company Limited (BKI) has been conducting non-life insurance business.

BKI has been in operation for more than 70 years and has more than one million baht in current registered capital.

Additionally, the business offers a comprehensive selection of non-life insurance services based on the management concepts of effectiveness, globalization, and maximizing customer satisfaction.

In light of this, we think Bangkok Insurance will make a good partner if you’re looking for a single provider for various non-life insurance types.

We also appreciate that the business has offices and branches in every part of Thailand. Potential customers will find this convenient because they can simply visit the closest branch.

Notably, the Company received the ISO compliance certificates for its Motor Insurance Department’s services and work systems at the Head Office and branches across the country, making it the first non-life insurer in Asia and Thailand to do so.

The drawback is that it can be difficult to call or reach them online. Additionally, many former customers claimed that it was frequently an automated system whenever they called.

This, in our opinion, is quite a hassle because there might be a delay at the time of claims.

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