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Top 5 Internet Service Providers In Bangkok

Top 5 Internet Service Providers in Bangkok

Variety of Services

First, we looked at the variety of services these internet service providers offer to determine if they have different products to suit customer needs.

Internet Speed

Next, we checked out how fast their internet speeds are based on their customers’ experience and comments.

Responsiveness

We then verified how responsive the featured service providers are to determine if they respond to customer requests such as maintenance or repairs.

Cost

Lastly, we looked at the cost of their services to verify if they offer good value for money.

1. AIS Fibre

AIS Fibre's Homepage

SERVICES: Fibre packages, broadband packages, and BYOD packages

WEBSITE: https://www.ais.th/fibre/

ADDRESS: 85 ซ Phahon Yothin 14, Samsen Nai, Phaya Thai, Bangkok 10400, Thailand

CONTACT DETAILS: 1175

OPERATING HOURS: Open 24 hours

Google Reviews4.3/5
Thaiger Reviews4.5/5
Total reviews4/5
Score consistency 4/5
Variety of Services4.5/5
Internet Packages5/5
Add-ons4/5
Speed5/5
Responsiveness3/5
Cost(a higher score means better value)4/5

Pros

  • Good Internet Speed
  • BYOD package is highly customizable
  • Excellent variety of services

Cons

  • Responsiveness can be greatly improved

If flexibility is what you are after in your broadband services, look no further than AIS Fibre. They offer not just standard fibre and broadband packages but also customizable ones that we’re certain a lot of customers will find to their liking!

We were impressed with their product lineup which includes standard 2GB fibre and Power Advance 4 which adjusts internet bandwidth based on usage. To us, this is a big plus as it helps heavy users get more bandwidth compared to light users.

However, what we really liked about their package is their BYOD option also known as “Bring Your Own Device”. This means customers can use their router or modem and simply connect using AIS’ Fibre connection- a great convenience if you ask us!

The customers we surveyed also lauded the speed of their internet services claiming that their home internet speeds can compete with that of their office internet speeds which we think is quite amazing!

At just 1,399 THB per month for their standard 2GB package, we believe they offer competitive pricing within the industry. We believe it would have been better, though, if they offered discounted packages for switching customers.

On the downside, some customers also reported that they didn’t like the lack of responsiveness of the company, especially during system downtimes. We think they should immediately address this issue to ensure good customer satisfaction.

Responsiveness issues aside, we think AIS Fibre has got what it takes to get the attention of prospective customers. Their convenient and consumer-friendly prices are sure to entice would-be clients! 

2. Nettree IDC

Nettree IDC's Homepage

SERVICES: Data centre design and networking services 

WEBSITE: https://nettree.co.th/

ADDRESS: Tower 4th Fl. Room, 72 CAT Telecom, 419 Charoen Krung Rd, Bang Rak, Bangkok 10500, Thailand

CONTACT DETAILS: +66 2 130 6839

OPERATING HOURS: Open 24 hours

Google Reviews4.5/5
Facebook Reviews5/5
Total reviews4/5
Score consistency 4/5
Variety of Services3.5/5
Internet Packages4/5
Add-ons3/5
Speed5/5
Responsiveness5/5
Cost(a higher score means better value)4/5

Pros

  • Stable and fast internet connection
  • Comprehensive installation package
  • Responsive in-house after-service support

Cons

  • Service variety is limited

Businesses in Bangkok that need a reliable internet connection and data storage centre should consider the services of Nettree for their requirements. 

We were impressed with how comprehensive their services are and we’re confident clients will be “wowed” as well!

Aside from providing the run-of-the-mill internet connection to its clients, Nettree is focused on providing dedicated server hosting and in-location server installation. 

From our research, this means their internet connection is blazingly fast and stable, which we think is perfect for businesses.

In addition, their in-house server packages are the complete deal and come with equipment and installation services. To us, this means great convenience and savings for those who don’t want to deal with separate installation and equipment fees.

Being an in-house server provider, we noted that their responsiveness is also top-notch. Customers who need to check on their connectivity and data storage will immediately be handled by the technician on duty- a big plus in terms of efficiency!

We also believe that their pricing is quite reasonable given that their customers get the speed and internet security they’ve come to expect from an in-house provider of data servers. It comes as no surprise then if more customers avail of their services.

The only issue we found was that their services are not that varied and aren’t really applicable to all customer types. We think Nettree will even be better if they can consider other small-scale packages for private users.

With all of these considered, we think that Nettree is a viable option, especially for business owners. Its internet speeds, stability, and comprehensive installation packages are factors that will surely capture the attention of clients!

3. 3BB Broadband

3BB Broadband's Homepage

SERVICES: Fibre broadband, internet TV, and combo packages

WEBSITE: https://fiber.3bb.co.th/

ADDRESS: Ft4, Central Plaza Pinklao, Borommaratchachonnani Rd, Arun Amarin, Bangkok Noi, Bangkok 10700, Thailand

CONTACT DETAILS: +66 90 197 1249

OPERATING HOURS: 11:00 AM to 9:00 PM, Monday to Friday, 10:00 AM to 9:00 PM, Saturday and Sunday

Google Reviews3.6/5
Facebook Reviews2/5
Total reviews5/5
Score consistency 4/5
Variety of Services5/5
Internet Packages5/5
Add-ons5/5
Speed3/5
Responsiveness3/5
Cost(a higher score means better value)5/5

Pros

  • Great combo package for internet and entertainment
  • Very affordable packages

Cons

  • Customer service is not very responsive
  • Internet speed isn’t very fast at 1 Gbps

Accessing the world wide web isn’t just for business or work. The next Bangkok internet service provider on our list, 3BB Broadband, proves this by offering its customers its all-in-one broadband and entertainment packages!

Overall, we think that 3BB Broadband’s combined internet and smart TV offerings address the needs of most clients. To us, this is definitely an edge as they offer one of the most consumer-friendly entertainment packages in the industry.

We also like that their broadband and TV bundle are offered at a discounted rate. For example, their 24-month combo plan costs just around 590 THB and you get TV and internet—it’s a pretty amazing offer, right?

Unfortunately, 3BB Broadband has some crucial concerns that need addressing. First, customer service response can be quite slow, and second, cancelling internet plans can be quite a hassle.

Most importantly, though, the internet speed offered by 3BB Broadband isn’t as fast as its other industry competitors. At just 1 Gbps per fibre plan, we think they can definitely do better.

The bottom line? We think that people in Bangkok who are looking for an affordable and comprehensive internet and entertainment package can get it from 3BB Broadband.
However, they shouldn’t expect blazing-fast internet speeds and customer service.

4. Samurai Wifi

Samurai Wifi's Homepage

SERVICES: Pocket Wifi Rental

WEBSITE: https://bangkok-samurai.business.site/?utm_source=gmb&utm_medium=referral

ADDRESS: 73, 7 Soi Ruamrudee Community, Lumphini, Pathum Wan, Bangkok 10330, Thailand

CONTACT DETAILS: +66 2 491 0000

OPERATING HOURS: 9:00 AM to 6:00 PM, Monday to Sunday

Google Reviews4.2/5
Facebook Reviews4.5/5
Total reviews4/5
Score consistency 4/5
Variety of Services3/5
Internet Packages3/5
Add-ons3/5
Speed4/5
Responsiveness4/5
Cost(a higher score means better value)5/5

Pros

  • Good value for money based on the target location
  • Excellent product portability
  • Unlimited 4G internet

Cons

  • Lack of variety in its services
  • Customer service isn’t very responsive
  • 4G internet speeds are not the fastest in the industry

Thinking of going mobile or travelling to other countries? Staying connected is crucial, and we think Samurai Wifi’s 4G LTE pocket wifi might be the solution.

Samurai Wifi offers portable pocket wifi with different rates based on where customers will be travelling to. To us, this is a great option for people who want to stay connected while moving around or enjoying their vacation.

It’s also laudable that their pocket wifi offer comes with unlimited 4G. This translates to being able to use the internet for business or leisure even when you’re away from home or while mobile—the perfect combination of enjoyment and productivity!

Their packages are also very consumer-friendly. One whole day in Japan will only cost around 160 THB for unlimited 4G wifi which we think is great value for money, especially for budget-conscious travellers.

The customers spoke with, though, claimed that their customer service representatives aren’t very responsive to queries or complaints. Samurai Wifi will definitely do well to address this issue to improve its services.

Two other issues we observed are the speed and the variety of services of Samurai Wifi. We hope that they eventually offer 5G services as these are faster and that their services expand beyond just free pocket wifis.

Ultimately, we believe Samurai Wifi should be considered by those who are planning to travel abroad or just go mobile. While their internet speeds are not the best and their services are limited, their 4G pocket wifi certainly gets the job done.

5. Symphony Communication

Symphony Communication's Homepage

SERVICES: Domestic network connectivity, international network connectivity, internet connectivity, and cloud service

WEBSITE: https://www.symphony.net.th/

ADDRESS: 36th Floor, B, 35th, Sun Tower, 123, Vibhavadi Rangsit Rd, Chom Phon, Chatuchak, Bangkok 10900, Thailand

CONTACT DETAILS: +66 2 101 1111

OPERATING HOURS: 8:30 AM to 5:30 PM, Monday to Friday, closed on Saturday and Sunday

Google Reviews4.1/5
Facebook Reviews4.6/5
Total reviews4/5
Score consistency 4/5
Variety of Services4.5/5
Internet Packages4/5
Add-ons5/5
Speed5/5
Responsiveness5/5
Cost(a higher score means better value)4/5

Pros

  • Excellent variety of services for SMEs and large companies
  • Very reliable after-sales support
  • Offers internet security and protection such as firewall and VPN

Cons

  • Does not offer services to private customers

Symphony Communication offers all-around internet connectivity services and we can’t help but be impressed with the packages they have. From domestic and international connectivity to cloud services, customers will surely find what they need here.

Their internet connectivity aims to provide fast internet services to SMEs and large businesses. Though, what we really liked is their added offering of International Network Connectivity, which is perfect for companies who want to outsource their operations!

Another big plus for us is their package for firewall and DDOS protection. We think this shows their strong commitment to customer data privacy—something we (and the clients we spoke with) truly appreciate.

On the aspect of responsiveness, Symphony Communication is also phenomenal, as recovery times from internet outages are pegged at around four to three hours only! We can just imagine the sigh of relief from customers with such an efficient response time.

Based on all of these, we also think that their pricing is quite reasonable. With their fast business-level internet speeds and top-notch customer response, we think customers will get their money’s worth here.

On the downside, we think Symphony Communication should eventually offer its services to private individuals. We think this will further strengthen their brand and lead to better service coverage and, of course, profits for the company.

Nonetheless, we recommend the services of Symphony Communication to SMEs and corporate customers looking for fast and reliable internet services. When each minute of your business counts, it’s best to go with an internet service provider as efficient as this!

FAQs on Internet Service Providers in Bangkok

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